30 Apr What trait stops people from working together?
In a compelling post by the Harvard Business Review based on experiments they have conducted, they state:
Once people are exposed to rudeness, they are three times less likely to help others and their willingness to share drops by more than half. It makes sense: When someone behaves poorly or offensively, bad feelings spread and behaviors escalate, sometimes becoming aggressive or dysfunctional.
Incivility can fracture a team, destroying collaboration, splintering members’ sense of psychological safety, and hampering team effectiveness. Belittling and demeaning comments, insults, backbiting, and other rude behavior can deflate confidence, sink trust, and erode helpfulness — even for those who aren’t the target of these behaviors.
They suggest the following to keep in mind:
- Leaders set the tone
Treat members of the team well and fairly - Create a civil climate
- Offer civility training
- Engage employees in an ongoing conversation, defining precisely what civility means
- Listen and gather feedback
- Adjust norms as needed
- Provide training if members are missing the mark
We here at Engagious support a civil working environment and working as a team.
If you need help crafting the right message or testing your messaging to get feedback from your audience, please contact us and we can work on it together.
Source:
Harvard Business Review How Rudeness Stops People from Working Together
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